This website is operated by Envestas Pty Ltd, trading as Seal Flex Australia. Throughout these Terms & Conditions, “Seal Flex Australia”, “we”, “us” and “our” refer to Envestas Pty Ltd.

These Terms & Conditions apply to your use of our website and purchases made through it. Please read them before placing an order.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

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ENVESTAS PTY LTD TRADING AS SealFlexAustralia.com.au    

ABN 86 631 909 950

 

Terms & Conditions: SALE OF RAIN WEAR GARMENTS 
 

Garment Exchange Policy:

Customers are eligible to exchange garments for a different size under the following conditions:

Customers must notify SealFlexAustralia.com of their intention to exchange their garment(s) within 14 days of the listed "DELIVERED" date displayed by the Australia Post tracking website (https://auspost.com.au/mypost/track/#/search) at the customer's expense.

Returns for exchange will be required to be posted back to us at 99 Garling Street, O'Connor WA 6163

Customers are encouraged to enclose an Australia Post Parcel Bag inside with the returned goods parcel, with which we can deliver the new goods with. Alternatively, the return postage charge will need to be paid prior to having the replacement good(s) sent.

Returned garments must be received with product swing tags not having been removed and in their original packaging.

When trying on purchased items of clothing, please make sure you handle the product with extreme care. We will be unable to accept returns of any item where there is evidence that these instructions have not been followed.

Refunds are paid in the manner in which the payment was accepted (credit/debit card or PayPal).
 

Returns & Refunds Policy:       

 

Customers are eligible to return unwanted goods for a full or partial refund under the following conditions:

Customers must notify SealFlexAustralia.com of their intention to exchange their garment(s) within 14 days of the listed "DELIVERED" date displayed by the Australia Post tracking website (https://auspost.com.au/mypost/track/#/search ).

No refunds will be paid until the goods have been received in "as new" condition, including packaging, by SealFlexAustralia.com.

Customers wishing to return goods using Australia Post are encouraged to utilise Registered Post and record the tracking code of the consignment.

The goods will be returned to SealFlexAustralia.com entirely at the customers expense.

A re-stocking fee of 10% of the original price paid for the returned goods will be applied (see example below)

A $10 flat fee will be applied to cover the cost of the original freight / postal charges (see example below).

In the event a garment was purchased as part of a package deal, the original price of the garment shall be determined by the Single Unit Purchase Price.

Returned garments must be received with product swing tags not having been removed and in their original packaging.

Upon inspection, all items returned in non-resalable condition, not in manufacturer’s original packaging or with missing or damaged parts may be refused a refund and will be charged an additional restocking fee at the SealFlexAustralia.com’s discretion.

Please note that clearance items are non-refundable or returnable.

Please note: the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend that you use special delivery or if that is not available in your state or territory, use an insured carrier service. The cost of returning the item to us is your responsibility, except where the goods are faulty as confirmed by us. Please always send us the tracking information.
 

Returns & Refunds Policy Example:

 

             Original Order Total:                                                $204.80 inc GST

             Original Garment Price Paid by Customer:       $194.40 inc GST

             Apply 10% Garment Restocking Fee                - $19.44 inc GST

             Apply Original Postage Charge                         - $9.90 inc GST

             Withhold Total                                                           $29.34 inc GST

             ----------------------------------------------------------

             Refund Total Amount                                              $175.46 inc GST

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Postage Disputes:

All efforts are made to expedite garments as soon as possible after an order is placed.

All purchases are dispatched via Registered Post allowing SealFlexAustralia.com to be informed when the goods have been received.

SealFlexAustralia.com reserves the right to to wait a total of 15 working days from the postal / dispatch date before enacting a re-send of the goods. (Australia Post requires a 15 day waiting period before any insurance will be paid.) Should the goods not arrive within a reasonable time from the order, the customer is encouraged to contact SealFlexAustralia.com via email at admin@envestas.com .

Acceptance of these Terms & Conditions.

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All customers accept these terms and conditions upon placement of an official order, an order is made official once payment is made in full and received by SealFlexAustralia.com.

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